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Privacy Policy

Effective Date: 25 April 2026
App Name: Ustaad Bulao
Company: UZMIK MEDIA (SMC-PRIVATE) LIMITED
Website: https://ustaadbulao.pk

UZMIK MEDIA (SMC-PRIVATE) LIMITED (“we”, “our”, or “us”) operates the Ustaad Bulao mobile application and related services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app and website.

By using Ustaad Bulao, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Account Information

  • Name
  • Email address
  • Phone number (if provided)
  • Profile photo (if uploaded)
  • User role (Consumer/Seller)

b) Authentication Data

  • Login details via Firebase Authentication (email/password and/or Google Sign-In)
  • Technical identifiers associated with your account authentication

c) Booking and Service Data

  • Service requests and booking details
  • Booking status updates
  • Reviews and ratings

d) Chat and Communication Data

  • In-app messages between users
  • Conversation metadata (such as participants, timestamps, and profile references)

e) Location Data

  • Location information you provide or allow in the app for service booking and discovery
  • Approximate/precise location depending on your permission settings

f) Device and Usage Data

  • Device model, operating system, app version, language, and basic diagnostic logs
  • App interaction and performance information

g) Notification Data

  • Push notification tokens and preference settings to deliver booking/message alerts

h) Payment/Subscription Data

  • Subscription status and entitlement information processed through third-party billing providers (e.g., Google Play Billing / RevenueCat)
  • We do not store your card or full payment details directly.

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Provide booking, chat, and marketplace services
  • Match consumers with relevant service providers
  • Send transactional and push notifications
  • Improve app performance, reliability, and user experience
  • Prevent fraud, abuse, and policy violations
  • Comply with legal obligations
  • Provide customer support

3. Legal Basis / Consent

Where required by law, we process your information based on:

  • Your consent (e.g., location, notifications)
  • Performance of a contract (providing app services)
  • Legitimate interests (security, app improvement)
  • Legal compliance obligations

You can withdraw permissions (e.g., location/notifications) in device settings, but some features may stop working properly.

4. Sharing of Information

We may share information with:

  • Service providers that help run the app (e.g., Firebase services, analytics, messaging, cloud storage, subscription infrastructure)
  • Other users as necessary for core functionality (e.g., profile name/photo and chat context between consumer and seller)
  • Legal authorities when required by law, court order, or to protect rights and safety
  • Business transfers in case of merger, acquisition, or restructuring

We do not sell your personal information to third parties.

5. Third-Party Services

Our app may use third-party platforms, including but not limited to:

  • Google Firebase (Authentication, Firestore, Realtime Database, Storage, Messaging)
  • Google Sign-In
  • Google Maps / Location APIs
  • RevenueCat and Google Play Billing (for subscriptions)

These services may process data under their own privacy policies.

6. Data Retention

We retain personal information only as long as necessary for:

  • Providing services
  • Resolving disputes
  • Enforcing agreements
  • Meeting legal and regulatory requirements

When no longer required, data is deleted or anonymized where feasible.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to certain processing
  • Request data portability (where applicable)

To exercise your rights, contact us using the details below.

9. Children’s Privacy

Ustaad Bulao is not intended for children under 13 (or higher age where required by local law). We do not knowingly collect personal data from children. If you believe a child has provided personal information, contact us for removal.

10. International Data Transfers

Your data may be processed on servers located outside your country. By using the app, you understand and consent to such transfers in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Effective Date.” Continued use of the app after updates means you accept the revised policy.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, contact:

UZMIK MEDIA (SMC-PRIVATE) LIMITED
Website: https://ustaadbulao.pk
Email: uzair@uzmikmedia.com