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Help & Support

WE'RE HERE FOR YOU

How can we help today?

Welcome to Ustaad Bulao Help & Support. Whether you’re a homeowner looking for a service provider or a provider growing your business, this page answers the most common questions. If you don’t find your answer here, our team in Pakistan is one message away.

I'm a Homeowner

I'm a Service Provider

FOR HOMEOWNERS

Booking trusted providers, made simple

Q. How do I book a service?
Open the Ustaad Bulao app, pick a category (e.g. Electrician, Plumber, Mechanic), choose a verified provider in your city, set a date and time, and confirm. The provider gets your request instantly.

Yes, the app is free for homeowners. You only pay the provider for the actual service.

We’re rolling out city by city across Pakistan. Right now Ustaad Bulao is live in Attock. If you’re in another city you can still sign up and tap Notify me so we tell you the moment we launch in your area.
Our team onboards providers personally in every launch city. We check identity, work samples, and contact details before activating their profile.
Yes. Open any provider profile and tap Chat to discuss timings, pricing, and job details before confirming.
Go to Bookings → open the booking → Cancel (before the provider accepts) or Chat to reschedule directly with the provider.
Open the booking and tap Contact provider. If you can’t reach them, tap Help & Support in your app or email us — we’ll follow up.
You pay the provider directly after the job is completed, in cash or via your preferred method. Future updates will add in-app payments.
After the provider marks the job complete, you’ll see Confirm completion. Once confirmed, you can leave a rating and a written review.
Go to Profile → Edit Profile. You can update your name, phone, photo, and your default Province & City.
FOR PROVIDERS

Grow your business with Ustaad Bulao

Q. How do I join as a provider?
Download Ustaad Bulao, sign up, and choose Offer Services (Provider). Complete your profile, add your primary service, rates, and service cities. Our team will reach out for verification in your launch city.
Listing is free during our launch. Subscription plans for premium tools will be announced in the app.
You’ll get a push notification and a new booking in your Dashboard → Bookings screen. Open the booking to accept, decline, or chat with the customer.
You collect payment directly from the customer after the job is done. Future versions will support in-app payments and faster payouts.
Yes. Open Profile → Provinces & cities you serve and add every area where you take jobs.
Yes. You can complete your profile and stay ready. We’ll notify you the moment your city goes live.
  • Add a clear profile photo and short bio
  • Set fair daily and hourly rates
  • Choose all the cities you serve
  • Reply quickly in chat
  • Complete jobs on time so customers leave 5-star reviews

You can reply publicly to any review from your Reviews screen. If a review breaks our policy (abuse, spam, false claims), contact support.

Open Profile → Edit Profile in the Provider app to update any of these. Changes apply immediately.
ACCOUNT & APP

Account, login, and app issues

Q. I can't log in / I forgot my password.

On the login screen tap Forgot password and follow the email reset link. If you signed up with Google, tap Continue with Google instead.

Make sure you’re on the latest version of Ustaad Bulao from the Play Store. Restart your phone and check your internet connection. If it continues, contact support with your phone model and Android version.

Go to your phone’s Settings → Apps → Ustaad Bulao → Notifications and turn them on. Inside the app, open Profile → Notification settings and enable booking and message notifications.

Open Profile → Help & Support in the app, and request account deletion, or email devteam@uzmikmedia.com from the email linked to your account. We will remove your account in line with our Privacy Policy.
Email us at devteam@uzmikmedia.com with your phone number and we’ll help you recover your account.
STAY SAFE

Booking safely with Ustaad Bulao

  • Always book and chat inside the app — it gives you a record of your booking.
  • Confirm the price and time in chat before the provider starts work.
  • Use the Service location on the booking — don’t share extra personal details unrelated to the job.
  • After the job, rate honestly — your review helps other homeowners.
  • Report any harassment, fraud, or unsafe behaviour to support immediately.

Report an issue

The fastest way to reach our team is from inside the app: open Profile → Help & Support → New ticket. We reply within one working day.

STILL NEED HELP?

Contact our team

Our support team in Pakistan replies within one working day, Monday to Saturday.

Email devteam@uzmikmedia.com
Phone +1 917-277-0899
Website https://ustaadbulua.pk
In-app Profile → Help & Support
Hours Monday – Saturday, 10 AM – 7 PM (PKT)